Minette's Vintage - FAQs
All prices are in dollars, what currency is this?
All pricing is in Australian dollars. For converting to other currencies, we recommend this website www.xe.com.
Minette’s Vintage is not responsible for any customs fees or taxes for deliveries to your country.
The prices include GST, what does this mean?
All pricing includes the Australian Goods and Services Tax of 10% This is payable on all orders shipped to or collected in Australia. This is not charged if you are shopping from overseas.
Is it possible to try on or view an item before purchase?
Absolutely, you are welcome to come to our studio in Williamstown, Melbourne. Appointments are available Fridays, Saturdays, Sundays and Mondays - contact us here to arrange.
What if I’m not happy with my purchase?
If you are unhappy with your online purchase, please return within 7 working days, with original tags attached, proof of purchase and the item in unworn and unchanged condition with a brief note listing any concerns.
You are welcome to return in person by appointment or post back using a secure method. Please be aware that we can’t process a return until we receive the package. Postage will be refunded only if the item is faulty or not as described.
* Please note we are unable to accept returns on lingerie, pierced jewellery, opened beauty products or any items altered to fit you.
Can I layby?
Layby is available for purchases $200 and over, please contact to arrange.
How quickly are orders sent?
Orders are lovingly wrapped and sent as soon as we can. Postage days are Mondays, Tuesdays and Fridays or you're welcome to collect you order in person from the studio Friday to Monday.
Please let us know if your item is required urgently or is a being sent as a gift so we can remove pricing and wrap accordingly.
*Please note that Minette’s Vintage is not responsible for potential postal service delays.
How soon can I expect to receive my order?
Australia Post Express Post delivers to most Australian cities the next day and is the fastest option for other destinations. Bear this in mind when choosing your postage option in the checkout.
International orders may take up to 20 working days, depending on location and postage option selected.
At Minette's Vintage, we consider your privacy as importantly as our own. This is why we do not share, distribute, rent or sell your information to a third party and will never do so without your prior consent and knowledge. We are dedicated and committed to protecting you as our customer and as a member of the internet community.
We do use Shopify Payments, a third party payment processor, which provides a secure gateway. Please contact us if you'd like to know more.
Security and SSL encryption information
When you place an order with us, you will be redirected to a SSL-encrypted website run by PayPal. The web address on the credit card information entry screen will be displayed beginning with 'HTTPS'. This means that the page is protected and is SSL-encrypted.